Frequently Asked Questions

ReBOUND have been chosen by retailers to make returning items easier and often cheaper for their international customers.

Through our online booking system, you are able to send items back to the retailer via our network of locations worldwide at significantly lower cost than through your local Post Office.

We aim to give you a choice of return methods through trusted, local carriers and, in most cases, are able to track the return journey, so you have peace of mind.

By choosing ReBOUND, Retailers have taken steps to ensure that your returns experience is easier, cheaper and more streamlined so that both you and the retailer has better visibility of the return status and so the retailer can speed up the refund process.

Each retailer allows different periods within which you can return a purchase for a refund.

Please check the retailers returns policy directly, either via their website or contact their Customer Services team.

To organise a return, simply follow the steps in our booking process

Then print your shipping documents, enclose the returns form within the package, fix the label to the outside of your package and send the item back through your chosen method.

If you have chosen the paperless shipping method, please generate the barcode and take it to your closest drop off point, they will then print the label for you and attach this to your parcel.

If you have chosen a drop off service, take your return to the most convenient drop point.

If you have chosen a home collection then the courier will arrive at your chosen pick-up address on the date and time requested.

You can then track the status of your return until it is delivered to the retailers return warehouse.

After this point, the retailer will process your return and arrange for your refund in accordance with their specific returns policy.

We don't currently offer exchanges at Gymshark, however you're more than welcome to return any unwanted items to us!

To make our returns process as easy as possible, we only offer a refund. If you'd like to know how to return your items, check out our Returns Page.

If you have a faulty item, please don't return this to us - Instead, please Contact Customer Support and we'll be able to assist you

You may send as many returns in one package as you wish, so long as you comply with any limitations of the service chosen.

This means that the size and weight of the total package must not exceed the limits for that service.

If there are multiple parcels then you will need to buy a label for each parcel.

Please enter one order number in Step 1 and place all items in the one parcel.

You do not need to contact us to let us know you do not wish to return an item. The retailer will only process your refund if you physically return your parcel and it complies with their return policy.